Our normal 'working days' for packing and sending orders from Harringtons are Monday - Friday excluding bank holidays and other public holidays.
Our delivery partners (DHL Parcel UK and DPD UK) also operate Monday - Friday excluding bank holidays and other public holidays.
If you placed your order by 12 pm (midday) Mon-Fri we will normally pack and send your parcel on the same day and depending on your location you can usually expect delivery the next working day for the majority of England, Wales and Scotland (excluding Scottish Highlands, offshore isles and some 'harder to reach' postcodes). Unfortunately, we cannot always guarantee next-day delivery, occasionally there may be a delay in transit resulting in your order arriving 1-2 days later. For harder to reach areas, you should expect delivery between 2-5 working days (not including weekends or bank holidays).
If you placed your order on Friday after 12 pm, or on a Saturday or Sunday, we will normally pack and send your order on the following Monday (providing it isn't a bank holiday).
When your parcel has been collected, you will receive an email from our delivery partner to let you know when to expect your delivery. If this day isn't convenient for you, there will be options to reschedule, deliver to a neighbour or a safe place (see 'https://customercare.harringtonspetfood.com/hc/en-gb/articles/360018728359' for more information.)
While some delivery partners may opt sometimes to deliver on a Saturday or Sunday (especially during busy periods), we cannot guarantee this and do not offer it as a service to choose from at this time.
In some circumstances, there could be a delay and we are unable to guarantee next-working-day delivery, especially during times of unprecedented demand, unavoidable transport issues (bad weather, major road closures etc.) or immediately following a bank holiday when there has been a backlog of orders.
Weekends & Bank Holidays / Public Holidays
We don't send parcels on weekends, bank holidays or other public holidays and will send those orders on the next working day (Mon-Fri).
Track Your Parcel
To track your parcel type your order number and email on our online tracking page.
Your parcel will become fully trackable after it has been collected from Harringtons by the delivery partner, usually between 3-5 pm.
If you experience any problems with tracking your parcel or your parcel is delayed please contact us.