Please ensure you have the right code for the right type of order. Some codes will only work with new orders, others only with repeat subscription orders.

Please check your discount code is valid for the items you are purchasing. Discounted bundles of food, promotion items and pet accessories such as dog beds are usually excluded from further discounts via codes.

Please also check whether you typed all the characters correctly. The system will notify you if there is an error and the discount is not recognised. If the discount code you are trying to apply doesn't affect your order and there is no system message displayed then please contact us before placing your order as the discount can't be applied retrospectively.

Should you require further guidance, please get in touch.