You are covered by the Consumer Rights Act 2015 and can reject an online order or return it within your cooling period. We give 14 days from your purchase to do this.
Preparing your parcel(s)
Whilst in process of generating your return documents and label, we ask that you ensure the 'reference' is your original Harringtons order number (e.g. HAR-.....). The paperwork that's received with your goods is known as the 'packing slip', which will be found either within the parcel or in a clear document wallet attached to the outside. Please enclose a copy of this document and write clearly 'returned for refund' upon it.
Notifying our team
To ensure swift processing please provide notice of your intent by clicking here and select the 'Order & Delivery' option. We will require the following data to enable parcel tracking:
- The carrier name you are using
- The carrier's shipping reference ID
Sending your parcel(s)
Following the above, proceed to send your item(s) to the address below.
|TIP! To prevent an incorrect delivery, it is imperative that you enter the address in full which includes the 'FAO' line|
FAO: Harringtons DTC,
Inspired Pet Nutrition,
Receiving your parcel(s)
Important Information, please note
The courier may leave your parcel in a safe place automatically, without your presence, if this has been requested in the past for previous deliveries to your address (with us or via other retailers). It will be your responsibility to arrange and pay for a return within 14 days of delivery.