You are covered by the Consumer Rights Act 2015 and can reject an online order or return it within your cooling period. We give 14 days from your purchase to do this.
Preparing your parcel(s)
Choose your preferred return carrier and generate your return parcel label(s), ensuring the 'reference' entered is your original Harringtons order number (e.g. HAR-...). We make no restrictions on who you choose to use, only that we'd advise a trackable delivery option.
The paperwork received with your initial delivery is known as the 'packing slip', and can be found either within the original shipment parcel or in a clear document sleeve attached to the outside parcel surface. Please enclose a copy of this document and write clearly 'returned for refund' with highlights next to each item enclosed, upon it.
Notifying our team
To ensure swift return processing, before shipping the goods please provide notice of your intent by clicking here and completing the requested data within the 'Order & Delivery' option.
We will require the following data from you:
- The carrier name you are using
- The carrier shipping reference ID / consignment number
- Name of the product(s) we can expect to receive (to match your paperwork)
- The total number of parcels we can expect to receive
Sending your parcel(s)
Following the above, securely pack your unopened product and send to our address:
|TIP! To prevent an incorrect delivery, it is imperative that you enter the address in full|
FAO: Harringtons DTC Returns,
Inspired Pet Nutrition,
Receiving your parcel(s)
Please note, important information below:
The courier may leave your parcel in a safe place automatically, without your presence, if this has been requested in the past for previous deliveries to your address (with us or via other retailers). It will be your responsibility to arrange and pay for a return within 14 days of delivery.