You are covered by the Consumer Rights Act 2015 and can reject an online order or return it within your cooling period. We give 30 days from your purchase. Please send your order back to us and provide the carrier's name and shipping number to track your return. The refund will be processed after we have received and inspected your goods. Refunds are usually issued within 7 working days.
Where an outbound shipping cost was paid, this value will be deducted from your refund. If you rejected the order at the delivery and it was taken back by the driver the return charge we incur for this will also be deducted from your refund. The charge will depend on your parcel's weight and post code.
Returns Address:
Inspired Pet Nutrition
Dalton Airfield
Topcliffe, Thirsk
YO7 3HE
Please note we ship parcels on "leave safe service" and the courier may leave your parcel in a safe place without your presence, it will be your responsibility to arrange and pay for the return.