Our teams work hard to dispatch your order as quickly as we can to get it to your hungry pets as soon as possible, so unfortunately, we are unable to cancel orders once they have been placed. You have the right to refuse your parcel or return your order within your cooling period. We give you 30 days from when the order was placed for a refund. In order to return your order you will have to pay delivery to get it back to us. For subscription orders we send an email reminder 7 days before the order is due, at which stage you can cancel it, should you wish to.