Like many other organisations and businesses in this unprecedented time, we are facing challenges caused by the ongoing pandemic of COVID-19; adhering to additional health & safety measures and additional volumes with our partners a-like.
Christmas / New year is also a busy period for online deliveries at the best of times, and the UK delivery network is currently under strain from significant increases in volume, with further demand expected to be exceptionally high this year.
Next-day delivery & response times
Due to the current circumstances, we cannot guarantee next-day delivery during this period and there is the possibility of delays to some orders. We may also take longer than usual to respond to your queries.
We continue to value every customer and our dedicated customer care team is doing their best to deliver the best service possible.
Thank you for your patience, understanding and continued support whilst we work hard to get back to you as soon as possible.
Last delivery date before Christmas / New Year
We will do everything we can to minimise any disruption, however, we are recommending that you consider placing orders ahead of time where possible in order to allow for possible delays.
How can I track my order?
If you would like to check the status of your order, please enter your order number and email address on our order tracker.