'Leave Safe' Service
We understand that customers might not always be in when a delivery arrives, which is why we work with delivery partners who offer flexible options for either leaving a parcel in a safe place, with a preferred neighbour or re-arranging delivery at a more convenient time.
Depending on your parcel weight and your location, your order may be assigned to one of the following:
Once your parcel has been collected, you will receive an email from DPD notifying you of the delivery date. If this day isn't convenient, you can reschedule to another day or request that the parcel is delivered to a safe place, a neighbour or a local DPD Pickup Shop.
If you are not in when your parcel arrives, DPD will automatically try to leave your parcel with your neighbour. You can specify a preferred neighbour, or alternatively a safe place at your property to leave the parcel, by entering your reference number (from your email notification) and postcode at https://track.dpd.co.uk/
DPD also offer a convenient app available on the Apple app store or Google Play which is compatible with most mobile smartphones. Using this app, you can track your delivery and manage your delivery preferences, including providing a photo of the safe location you would like your parcel leaving in. To download this app, visit https://www.dpd.co.uk/lp/yourdpd/
DHL Parcel UK
Once your parcel has been collected, you will receive an email from DHL notifying you of the delivery date. If this day isn't convenient, you can click the 'Rearrange a delivery' button to reschedule to another day or request that the parcel is delivered to a safe place, neighbour or a local DHL Parcel UK ServicePoint.
On the morning of the delivery, you will receive a one-hour delivery window so you won't need to wait in all day. In this email, there is also a link to request a notification when the driver is one stop away.
If you are not in when your parcel arrives, it will be left in a safe location at your address and a photo will be taken to show you where it has been left. To see where your parcel has been left, enter your shipment number (from your email notification) and postcode at https://track.dhlparcel.co.uk/ (note: you will not be shown a photo unless you enter your postcode).