A Harringtons subscription gives you complete flexibility to change your scheduled subscription deliveries whether you need more or less food, or you would like to try another flavour.
You don't need to contact us to do this - you can change your subscription up to 24 hours prior to your chosen charge date using the Harringtons Subscription Portal and following the steps below.
Please note: these changes affect your upcoming schedule of orders that have not yet been charged (see 'Subscription Schedule' on your account. Changes must be completed at least 24 hours before your upcoming order placement date. You will be sent reminders by email, before your next subscription order is placed - please check your Junk/ Spam email folders regularly and add our email to your safe senders list to avoid missing these important updates!
If an order is charged and confirmed, usually by automated email, please see: Can I cancel my order?
Select from the options below, or scroll down for the complete list:
- changing an item (such as quantity, the date or frequency)
- adding an item
- temporarily skip an item
- removing an item
- swapping an item
- modifying 'one-time' products
Step 1 - Login to the Harringtons Subscription Portal
You will first need to login to the Harringtons Subscription Portal using the details you used when you registered.
If you're not sure what your login details are, you can enter your email address here to request a link.
Step 2 - Using the 'Edit' feature
Once you have logged in, you will see a list of your active subscription products and the 'next shipment' indicator (the date your upcoming product will be ordered and charged). If this date is missing or blank, please check your email inbox and spam folder for notification from our team.
Click the 'EDIT' button next to the item you wish to change. You will be shown the current settings for that item alone, and have the option to make changes to it individually of other products you subscribe to. If you want to add a brand new product, then see adding an item.
Step 3 - Ways to change your subscription item(s)
changing the date
Please see our dedicated article on this, by clicking here
changing the quantity
Select the product box which appears below the next charge date and delivery schedule. Using the plus and minus buttons, you can increase or decrease the quantity and select UPDATE to lock in that change. You will be taken back to your subscription card, and the quantity will be updated.
swapping an item
If you want to swap an existing item in your subscription, for example you want to try another flavour or a bigger quantity then follow the same steps as above, but select SWAP PRODUCT. You will be prompted to pick a new item in the next step. You can type a keyword in the search bar at the top or browse through pages on the bottom. When you select the product you want, adjust the quantity and ensure your delivery frequency is correct - then click SWAP PRODUCT.
Important note: the charge date for your new item will normally match the next soonest order date you've set within your subscription. If this needs to be changed please follow the instruction from this article How do I change the date of my upcoming subscription order?
adding an item
If you already subscribe to a product and want to increase the amount you receive then click here. If you wish to add a brand new product to your subscription, then click the SUBSCRIPTION section from the menu in green and then ADD PRODUCT.
You will be prompted to pick an item from the list presented, and you can search for items by entering keywords in the search box at the top. Once you've picked an item then adjust the quantity, frequency schedule and your preferred ordering date - the latter can be changed by clicking 'Custom charge date'. This setting is useful when you want your new item to be ordered at a different time to your existing product(s):
Important note: the term 'first shipment date / next shipment date' is reflective of when your order will be placed. The delivery date of your order will depend on when despatch occurs and how long it takes for our courier partners to reach you. Shipments usually leave our warehouse Monday - Friday (Bank Holidays excluded). For more information please see: Where is my parcel?
removing an item
To remove an item you need to cancel the subscription for that product. The term "subscription" identifies each individual item on your card. To cancel your entire list of subscribed products, you need to cancel each individual item.
Please click EDIT next to the item you want to remove. Scroll down the page to the bottom and select CANCEL SUBSCRIPTION or CANCEL ITEM. You will be asked to provide with the reason, please choose the best match from the list or the Other option if none are suitable, then click PROCEED. You can leave comments following this selection if you wish to, and select CANCEL MY SUBSCRIPTION to finalise your choice. You will receive a confirmation email after this step is completed.
modifying 'one-time' products
These products are generally purchased as an add-on at the checkout or they can be added via your account settings. They will not appear in your subscription product list because they are treated as single purchases which do not recur, and are not repeat subscriptions. To review these and manage their settings like the next date they're to be ordered on, use the 'Subscription Schedule' area where they will be displayed and select the 'manage one-time' button:
Other things to note:
We recommend to adjust the frequency and charge date of each item, then check the sequence of orders in your 'Subscription Schedule' area.
Future orders (and add-ons, such as one-time items that you add to your schedule) can be viewed in the 'Subscription Schedule' area. If the timings don't look right, go back to the 'Subscription' view and edit each item in turn. You may receive periodic emails to confirm the updates you've made
- If you have multiple subscription items set to the same date, and would like to move them all to the same future date then you will need to edit each item individually. There is no bulk change option at present however our team can do this for you if you need help; please allow our team at least three working days ahead of your next charge, to get in touch to confirm the changes you need. Alternatively you can usually contact us via LiveChat/Answerbot, Monday to Friday to speak with an agent quickly. Select the Subscription option to begin.
- You can only change the date of upcoming scheduled orders that have not yet been placed and you will need to do so at least 24 hours before it is due. Orders are charged and processed to our packing team in the early hours of the morning, so if you are trying to change an order on the same day then please see: Can I cancel my order?