If you have received an email with the subject "Items on your subscription order are currently out of stock", the following guide can help:
You may have received this email for a number of reasons:
- A temporary supply issue
- The product you subscribed to may have been discontinued (or is no longer sold on our website) and may need to be replaced by a different product.
We apologise for any inconvenience caused. We know how important it is to have reliable deliveries of your pet food, and please be assured we do everything we can to ensure there is plenty of stock. From time to time, there may be delays outside of our control (such as a supply issue or a sudden increase in demand).
Whenever an item in your subscription is unavailable, your subscription will be put on pause until we are able to fulfil the whole order. If this has happened to you, there are some options available to you:
- You could swap the affected item for a different variety (e.g. different size or flavour). Swapping can be done using the Harringtons subscription portal, where you can manage all your upcoming orders. Click here for instructions on how to swap items. Once the affected item is replaced on your subscription, it will be automatically processed the following day and you will receive a confirmation email once the order is placed.
- If the item hasn't been discontinued and you don't need your order immediately, you could wait until the stock is replenished. Once the item is back in stock, your subscription will be automatically processed and you will receive a confirmation email once the order is placed.
When the item is back in stock, we will automatically process your subscription order as normal. If you have decided to buy your food from elsewhere, you may want to skip your next subscription order:
If you require further assistance with this our customer care team will be happy to help, please contact us and we'll get back to you as soon as we can.