If you have received an email with the subject "Items on your subscription order are currently out of stock", the following guide can help:
Why did I receive this message?
You may have received this email for a number of reasons:
- A temporary supply issue
- The product you subscribed to may have been discontinued (or is no longer sold on our website) and may need to be replaced by a different product.
We apologise for any inconvenience caused. We know how important it is to have reliable deliveries of your pet food, and please be assured we do everything we can to ensure there is plenty of stock. From time to time, there may be delays outside of our control (such as a supply issue or a sudden increase in demand).
What happens with my order now?
Whenever an item in your subscription is unavailable, your recurring purchase will be paused until we are able to fulfil the whole order. If this has happened to you then there are some options available:
- You could swap the affected item for a different variety (e.g. different size or flavour). Complete a swap in your account, using the Harringtons subscription portal where you can manage all your upcoming orders. Click here for instructions on how to swap items. Once the affected item is replaced on your subscription, check any other products you want to order for the same time -and update these to match. An order will automatically charge on the date selected for each product. You will receive a confirmation email, along with a unique HAR reference to confirm the order is with our warehouse for processing.
- If the item hasn't been discontinued and you don't need your order immediately, you could wait until the stock is replenished and leave your subscription settings untouched. Once the item is back in stock, your subscription will automatically continue and an order will charge. You will receive a confirmation email, along with a unique HAR reference to confirm the order is with our warehouse for processing.
Do I need to do anything?
We will automatically process your subscription order as normal, when the item is back in stock. If you decide to buy your food from elsewhere, you will need to skip your next subscription order or alter future dates to suit your needs:
If you require further assistance with this our team will be happy to help, please contact us and we'll get back to you as soon as we can.