We are sorry for the delays in processing enquiries that our customers are experiencing at the moment. Unfortunately, as has been reported widely in the UK across many businesses, we have faced similar delivery issues that have increased our inbound queries and significantly impacted our customer care department.
This is not our usual standard of service and we have taken every possible step to minimise the disruption faced, including hiring additional staff where possible. We sincerely apologise that the above affects our 2-legged and 4-legged customers and believe this is only a transitional interruption and we will get back to delivering our usual service again within the coming weeks.
We thank you for your patience, support and understanding,