You may encounter the message "card decline error" or similar when trying to place a new order at the checkout. When this happens, your payment has failed verification, but a charge may still temporarily appear as pending on your bank statement before being removed later.

To resolve this problem:

• Ensure the billing address postcode matches the address your card is registered to
• Ensure the CVV number (3-4 digits usually on the back of your card) are entered correctly
• You may be sent a verification code by email or text message from your bank, please check for this and enter the code if prompted to do so at checkout
• Ensure there are sufficient available funds in your account

Finally, if you have checked all of these and you are still unsure, please contact your bank to see whether your transaction has been blocked by them for any reason.

If you retry your order, you may see a second charge appear on your statement. Don't worry, the first (failed) charge will eventually disappear and funds will only be taken once for the successful transaction.

For further assistance, you can also contact us and we can check for any further information to explain why the transaction is failing.