Customer Care

Rewards

I chose the wrong voucher type, can you change it?

Q: Can I change my existing Pet Club voucher code? A: Voucher codes cannot be converted from one voucher type to another, by yourself or by our team unfortunately. If the voucher you chose does not suit your needs then it must be deactiv...

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How can I redeem Pet Club reward points for a voucher code?

Q: I want to turn my points into a voucher, how can I do this? A: Following complete activation of your Harringtons account, sign into our website and visit the Rewards section to turn points into vouchers. Signing into our website using...

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Where do I find my Pet Club voucher code?

Q: I've chosen a voucher but it's disappeared, have I lost my points? No don't worry! Once you confirm the selected voucher then the code will appear on screen for you to copy. If this disappears before you have chance to copy it, they w...

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How do I apply my Pet Club rewards discount voucher to my next subscription order?

With Harringtons Pet Club, you can earn Pet Points every time you place an order or complete certain activities.Once you have accumulated enough to meet the thresholds, you can convert points into a voucher code by visiting the Pet Club ...

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How can I use my Pet Club discount code/voucher?

After redeeming your Pet Points into a voucher code, to benefit from the discount you chose the voucher code needs to be applied to your chosen order. The type of voucher you select will determine whether you apply it: to the subscripti...

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