Q: I was charged for goods that I no longer need, can you stop the order?

Answer:

We understand that plans can change, and we’re sorry for any inconvenience. Our teams work hard to dispatch orders as quickly as possible to get them to your hungry pets without delay. Because of this, once payment has been processed and your order is confirmed, we’re unable to guarantee that we can stop it from shipping.

If you need to request a cancellation, please reply directly to your order confirmation email as soon as possible. This ensures that our agents have all the order and customer details they need to act quickly, and it gives us the best chance to catch your order before it leaves our warehouse.

During operational hours, our customers can use the LiveChat to connect with us.

Outside operational hours, our chatbot can also generate a cancellation request on your behalf. However, please keep in mind that our warehouse operates day and night, so there is no guarantee that we’ll be able to cancel the order before processing is complete.

Please be aware that we will not be able to take any action to cancel orders placed after 17:00 on Friday and throughout weekend until Monday excluding bank holidays.

We’ll do our very best to help and if the order does ship, you’re always welcome to return it once it arrives. Just let us know, and we’ll guide you through the next steps.

 

Your right to cancel

Please see our returns & refunds policy for information about cancelling and returning your order if it is no longer wanted: https://harringtonspetfood.com/returns-policy