Can I cancel my order?

Q: I was charged for goods that I no longer need, can you stop the order? Answer: Our teams work hard to dispatch orders quickly to get them to your hungry pets as soon as possible, so, unfortunately, we are unable to prevent orders from...

• Updated 01 May 2024 11:55

Do you accept returns?

We will accept returns once you confirm your wish to cancel within the cooling period (14 days from delivery) as per the Consumer Right Act 2015. Please click here for further guidance.   If you received a damaged, faulty or incorrect pr...

• Updated 12 November 2024 13:37

Can I refuse my parcel?

You have 14 days from the delivery date to change your mind and cancel your order. This does not apply to some perishable products or any products that have a protective or hygiene seal if that seal has been broken. If you are unsure whe...

• Updated 29 April 2025 15:00

I received a parcel I didn’t order

If you received an unexpected parcel from us you may have set up a subscription order with the intention to order just once. You can log into your account and cancel your subscription or contact us directly and we will do it for you. Unf...

• Updated 09 November 2020 12:52