We will accept returns once you confirm your wish to cancel within the cooling period (14 days from delivery) as per the Consumer Right Act 2015. Please click here for further guidance.

If you received a damaged, faulty or incorrect product please get in touch with us as soon as possible, click here. You have 30 days to report you are unhappy.

If you believe our food does not agree with your pet we may be able to process a refund for bags up to 5kg in weight, please contact our team to discuss.

For further information regarding returns and refunds, please see our policies here