Delivery

• How do I get free delivery?
• How do I set my delivery preferences?
• How do I track my order delivery?
• How much do you charge for shipping?
• I have been charged incorrectly for shipping
• I’d like to change my delivery address

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Order Problems

• I can't order because there's a payment error or card declined
• I have received a charge from Harringtons / IPN / Inspired Pet Nutrition on my bank statement that I don't recognise
• My order arrived and products are damaged
• My order arrived and products are missing
• My order arrived and products are wrong
• The courier is returning my order to Harringtons, what happens now?

Cancellations & Refunds

• Can I cancel my order?
• Do you accept returns?
• Can I refuse my parcel?
• I received a parcel I didn’t order

Discounts & Promotions

• The discount voucher isn't working at checkout
• How do I apply a discount code at the checkout?
• The discount code isn’t working. I have been charged the full price?

Placing an Order

• How do I place a single / one-off order? I don’t want to subscribe.

My Account

• I can’t login into my account, my email is not recognised