When will orders placed over Christmas and New Year be delivered?

During the Christmas and New Year period, deliveries may take longer than usual. To avoid running out of pet food, we recommend stocking up well in advance of the festive season to ensure you have enough to last into the new year. We aim...

• Updated 29 November 2024 17:46

How do I get free delivery?

Free delivery is available for standard delivery areas when you meet the following minimum spend requirements: Subscription orders: spend £30 or more per transaction One-time orders: spend £40 or more per transaction Subscribers: If yo...

• Updated 16 February 2023 10:49

How do I set my delivery preferences?

Q: How can I add delivery instructions to my order? Answer: Your Harringtons order will be shipped via one of our delivery partners (see our website, but primarily Dpd or DHL Parcel UK). When your order has been dispatched, you'll receiv...

• Updated 24 April 2023 10:37

How do I track my order delivery?

Q: What's the best way to keep track of my parcel/s? Answer: When your order has been dispatched, you'll receive an email from us to notify who your parcel is being delivered by. In our Help Centre, check back here for order-wide updates...

• Updated 28 April 2023 11:18

How much do you charge for shipping?

Our shipping rates are dependant on which area you live in, whether you placed a subscription order or a one-off order and the total spend for the items in your order. Our delivery charges may change from time to time. Please refer to th...

• Updated 03 October 2023 09:20

I have been charged incorrectly for shipping

A subscription is due, and I'm seeing a shipping fee Your scheduled subscription will usually be confirmed by a reminder email. Within that email, applicable shipping charges will also be displayed so you can be aware and make changes as...

• Updated 09 February 2023 13:59

I’d like to change my delivery address

One-time customers You may enter a new address at the checkout, before you provide the payment to complete your purchase. Subscription customers You can change the delivery address for future orders so please be aware that this will not ...

• Updated 17 February 2023 11:25

My parcel is being held, what does that mean?

There are various reasons why your parcel could be held: If a future re-delivery date is requested, the parcel will be held by the depot An unexpected issue in your area The courier may be struggling to get it on a vehicle due to capaci...

• 09 December 2022 15:11

My parcel is delayed, what does that mean?

There are various reasons why your parcel could be delayed: Courier may struggle to find your address Delivery address may be incorrect Damage or loss in transit may have occurred An unexpected issue within the courier's network Please...

• Updated 14 December 2022 10:14

What Can I Do if I Need More Time to Get to the Door Due to Accessibility Needs?

If you require extra time to reach the door due to a disability or accessibility needs, DPD, our delivery partner, offers a convenient solution. Through the free DPD app, you can enable the More Time Needed function, specifically designe...

• 06 November 2024 10:35

What can I do to prevent my order from being delivered to the wrong address?

We understand how frustrating it is when your order is delivered to the wrong address, and we’re sorry for the inconvenience. Here are steps you can take to help ensure this doesn’t happen in the future: Use the DPD app to pinpoint your ...

• Updated 27 November 2024 11:46

What delivery packaging materials do you use and are they recyclable?

Our packing standards are under constant review to ensure the goods you have ordered will reach you in immaculate condition whilst caring for the environment. Where necessary, we use various types of packing protection in the parcels we ...

• Updated 13 February 2023 10:33

What if I'm not in when my parcel arrives?

'Leave Safe' Service We understand that customers might not always be in when a delivery arrives, which is why we work with delivery partners who offer flexible options for either leaving a parcel in a safe place, with a preferred neighb...

• Updated 30 January 2023 15:41

When will my order arrive?

When can I expect to receive my shipment? Please refer to our main delivery information page for details and/or to the checkout for the latest data. We also pin updates to the front page of our Help Centre here.  Orders placed via checko...

• Updated 04 January 2024 12:01

Why was my order split into multiple deliveries?

When processing your order, it may be packed into multiple boxes due to the number or weight of items. While we aim for all parcels to arrive together in a single delivery, there are situations where your order may be split, leading to p...

• Updated 03 December 2024 13:52