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Order Problems
I can't order because there's a payment error or card declined
Q: My payment keeps failing, why is this happening? Answer: When attempting to complete your order via checkout you may encounter the message "card decline error" or similar. When this happens, your payment has failed verification but a ...
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I have received a charge from Harringtons / IPN / Inspired Pet Nutrition on my bank statement that I don't recognise
Depending on the type of order you make and the payment method you choose at checkout, you may see one of the following charge descriptions on your bank statement: SP * HARRINGTONS harringtonspetfood.com Harrington IPN / Inspired Pet Nu...
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I haven’t received an order confirmation email – how do I know my order was received?
If you haven’t received an order confirmation email, don’t worry! Here are steps you can take to confirm whether your order was received: 1. Check your spam or junk folder Order confirmation emails are sometimes filtered into spam or jun...
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My order arrived and products are damaged
If you have already reported this issue to us and have received a ticket number - please do not select 'this article answered my question'. Doing so will close your original enquiry and prevent our team from engaging with you further. P...
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My order arrived and products are missing
Q: I've received a delivery parcel but items are missing / I'm missing product(s) Answer: Firstly, please check any paperwork enclosed with your received product. If everything looks correct or you have not received paperwork, then proce...
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My order arrived and products are wrong
Q: I've received the wrong item in my delivery / my parcel contents are incorrect Answer: If you experience a discrepancy between the products received and your order confirmation, please check any paperwork enclosed with your received p...
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The courier is returning my order to Harringtons, what happens now?
When the courier confirms that your order is being returned 'to the sender', please inform our team here to ensure timely processing of the return. We will issue a refund no later than 14 days after the day we receive the products bac...
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