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Subscription Troubleshooting
Part of my subscription order is unavailable – will you still ship the rest of the order?
If some items in your subscription order are out of stock, we won't automatically ship the other items. Our subscription system is designed to wait until all items in the order are in stock before processing. However, there are some step...
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Why don’t you pre-allocate stock for subscription orders?
We typically allocate stock for orders due within the next two weeks, or longer for some of our most popular items. However, this doesn’t always guarantee there won’t be a shortage, as the flexible nature of our subscription service and ...
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Understanding Your "Confirm Payment for Your Subscription" Email
Have you recently received an email from us with the subject line "Confirm payment for your subscription"? Let's help you understand what this means and what steps you need to take: Example Email Why Did I Receive This Email? This email...
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I haven't received my account verification code / my verification code doesn't work
If you click a link in emails relating to your subscription, you may be asked to verify your identity for security reasons by receiving and entering a verification code that is emailed to you. The page will look similar to the example be...
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I'm unable to change my subscription, my screen freezes or goes blank, what do I do?
Our website is designed to work with all internet enabled devices. Should you encounter a problem with viewing or selecting things on our site, we highly recommend first trying: 1. A different browser 2. Another device 3. An alternative ...
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I've been told items on my subscription order are out of stock, what should I do?
If you have received an email with the subject "Items on your subscription order are currently out of stock", the following guide can help: Why did I receive this message? You may have received this email for a number of reasons: A temp...
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