Customer Care

Why does the weight of my Harringtons food differ from the advertised weight on the pack?

If you’ve weighed the food and found it slightly different from the weight advertised on the packaging, this is likely due to the 'e' symbol displayed next to the weight. The 'e' symbol indicates that the product is packed to an average weight, as per packaging regulations. This means there is a permissible tolerance, so the actual weight may occasionally be slightly higher or lower than what’s stated on the pack.

Understanding the 'e' symbol
For example, if a product is labelled as "85g e," this means it has been packed to an average weight standard. Some packs may contain a little more, while others may contain slightly less, but all remain within an acceptable tolerance range. This approach ensures consistency while meeting regulatory requirements.

If you have concerns or need further clarification, feel free to reach out to our customer care team.

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