Q: What's the best way to keep track of my parcel/s?

Answer:

When your order has been dispatched, you'll receive an email from us to notify who your parcel is being delivered by. In our Help Centre, check back here for order-wide updates.

We'd recommend you to download and use the courier's own app to see the most accurate tracking information, and keep abreast of any changes whilst it's in transit:

Dpd Courier

You can download the free DPD tracking app from your device's app store:

• Apple App Store (iPhones): https://apps.apple.com/gb/app/dpd/id1064977107
• Google Play App Store (Android/Google/Samsung etc.): https://play.google.com/store/apps/details?id=com.dpd.yourdpd&hl=en_GB&gl=US

Once you have installed the app, open it and follow these instructions to set your preferences:

• Tap on the 'cogwheel' icon (top-left) to access your profile
• Select an address from the 'delivery addresses' section
• Fill out the details requested on-screen
  • (scroll down to reveal more preferences, such as preferred neighbour)
• Tap 'save' when you're happy with the details you've entered

DHL Courier

You can download the DHL Parcel UK app from your mobile's app store:

• Apple App Store (iPhones):https://apps.apple.com/gb/app/dhl-parcel/id1547798532#?platform=iphone
• Google Play App Store (Android/Google/Samsung etc.): https://play.google.com/store/apps/details?id=com.dhlparcel.consumerapp

Once you have installed the app, open it and follow these instructions to set your preferences:

• Tap on the 'cogwheel' icon (top-left) to access your profile
• Select "My Profile Settings"
• Select your home address from the 'delivery addresses' section
• Fill out the details about your address (note: scroll down to reveal more preferences such as safe place).