If you require extra time to reach the door due to a disability or accessibility needs, DPD, our delivery partner, offers a convenient solution. Through the free DPD app, you can enable the More Time Needed function, specifically designed to support those who may need additional time. By selecting this option, you’ll ensure drivers are informed to wait a little longer for you to come to the door.

How the DPD App Supports Accessibility
The DPD app is designed to allow recipients to customise their delivery experience. With features like "leave safe" locations, preferred neighbours, and a “You’re Next” notification, the app ensures that drivers are briefed on your preferences before each delivery.

More Time Needed is a valuable addition for those who prefer or require an in-person delivery but may need extra time to answer the door. By activating this option, your delivery instructions will clearly indicate to drivers to provide the additional time you need.

Alternative Options
If you prefer not to use the app, you can still communicate your delivery needs by setting up a profile at https://consumers.dpd.co.uk/ or by emailing them directly at consumers@dpd.co.uk.