Q: How can I add delivery instructions to my order?
Answer:
Your Harringtons order will be shipped via our delivery partner DPD.
DPD provide a mobile app allowing you to:
- Upload photo(s) of your property plus provide notes on how to find it/ describe it
- Describe where you'd like your shipment to be left if you're not available when they visit
- Set your preferred neighbour to take in your shipment, or neighbours to avoid
- Track your deliveries and select from a range of options in case you won't be in (i.e. new future delivery date)
If you create a personal profile within the DPD app, the details you enter will be used for all future deliveries to the address entered.
You can download the free DPD tracking app from your device's app store:
- Apple App Store (iPhones): https://apps.apple.com/gb/app/dpd/id1064977107
- Google Play App Store (Android/Google/Samsung etc.): https://play.google.com/store/apps/details?id=com.dpd.yourdpd&hl=en_GB&gl=US
Once you have installed the app, open it and follow these instructions to set your preferences:
- Tap on the 'cogwheel' icon (top-left) to access your profile
- Select an address from the 'delivery addresses' section
- Fill out the details requested on-screen
- (scroll down to reveal more preferences, such as preferred neighbour)
- Tap 'save' when you're happy with the details you've entered
