When can I expect to receive my shipment?
Orders placed via checkout and via the recurring system on our subscription service follow the guidance stated. The latter will auto-charge during the early hours of the morning of your selected date (also referred to as the 'Next shipment' in your settings, or 'Your next order is scheduled for...' in email).
For Subscribers, this is how your next order date for a particular product will appear in the 'Subscriptions' area
Tip! Your next order placement date will appear in the Subscription Schedule too, referred to as 'Next Shipment' as pictured to the right
Unfortunately, we cannot guarantee specific delivery dates as occasional unforeseen delays in transit may result in your order arriving a few days later than anticipated. Please be aware that during exceptionally busy periods of demand, unavoidable transport issues (bad weather or major road closures for instance) or immediately following a bank holiday - we may expect a small backlog in our shipping times.
When does processing occur?
Our website will accept order placement at any time, day or night, however our normal 'working days' for operation are Monday - Friday where our hard working warehouse team will pack and send your order (excludes bank holidays and other public holidays).
Our delivery partners (DHL Parcel UK and DPD UK) also operate Monday - Friday for us, whilst bank holidays and other public holidays are excluded. It is possible for exceptions to this, so please check your tracking data online.
Weekends & Bank / Public Holidays
We don't send parcels on weekends, bank holidays or other public holidays and will send those orders on the next working day (Mon-Fri).
What happens once my order leaves Harringtons HQ?
When your parcel has been collected, you will receive an email from our delivery partner to let you know when to expect your delivery. If this day isn't convenient for you, there will be options to reschedule, deliver to a neighbour or a safe place (see 'What if I'm not in when my parcel arrives?' for more information.)
While some delivery partners may opt to deliver during Saturday or Sunday (especially at busy retail periods throughout the year), we cannot guarantee this and do not offer it as a service to choose from, at this time.
When can I track my parcel(s)?
Your parcel will become fully trackable after it has been collected from Harringtons by the delivery partner, which usually occurs mid to late evening (Mon-Fri). To track it, please see: How do I track my order delivery?
I've received some products, but not others - where are they?
It's possible that our team has shipped multiple parcels to you so they could be arriving separately. To check this, please see: My order arrived and products are missing